Subject matter expert in business-to-business agreements and service level agreements
Global service agreement, service level agreements & contract management
Served as the prototype for automation design, with IT mapping my investigative approach into a bot that automated the Websites Survey & Win Back Business Project, improving efficiency and scalability
Financial report, data analysis & reporting
Stakeholders, clients, retailers, and vendors’ engagement
Global program management & strategic planning
Change management & process optimization
Root cause analyst, risk assessment, & mitigation
Executive stakeholder engagement & communication
Cross-department collaboration & business continuity planning
