I am a strategic and results-driven Program Manager with over 16 years of experience, leading high-impact initiatives across product safety, global service contracts, and compliance. I bring deep expertise in managing B2B special pricing agreements, SLAs, large-scale operational portfolios, and process improvement

With a PMP certification, Lean Six Sigma Green Belt trained, and a Master of Science in Project Management, I thrive in fast-paced, cross-functional environments where innovation, process optimization, and stakeholder alignment are key. I deliver end-to-end project management services that streamline operations, mitigate risks, and achieve measurable business results on time and within scope. Whether managing complex contract portfolios or leading change initiatives, I bring structure, clarity, and strategic focus to every engagement.

DELIVERED MEASURABLE PERFORMANCE OUTCOMES

• Oversaw an $800M global Service Contract portfolio (accounts for one-third of the organization’s revenue), aligned reporting frameworks and compliance across Finance, IT, Legal, and Sales.
• Revealed $7.9M in under-realized revenue, delivered in-depth pricing analytics that informed executive strategy.
• Initiated the Market Surveillance “Win-Back” Project, generated $5M+ in 3 years, and earned UL’s Mark of Excellence for operational innovation.
• Reduced manual workload by ~400 hours, pioneered the automation framework that became the foundation for the Websites Survey and Win-Back Business Project; IT built the bot by replicating my decision-making process, which enabled faster detection of certification mark misuse.
• Accelerated contract approval cycles by ~39%, improved response times for competitive proposals, and maintained compliance and governance standards.
• Boosted project milestone completion rates by ~25%, created a centralized SharePoint solution that enhanced stakeholder engagement and visibility.
• Cut Follow-Up Service Annual Review process by ~27%, through process improvements, accelerating delivery, and raising stakeholder satisfaction.
• Partnered with global executives to evaluate pricing strategies, strengthened long-term profitability through data-driven business development insights.
• Advised on an enterprise business process mapping project, recovered delayed tasks from red status, and ensured on-time completion.