Corporate Projects

Global Service Contracts Annual Review

• Role: Program/Project Manager/Subject Matter Expert in Business-To-Business (B2B) Special Pricing Agreement
• Impact: $800M service portfolio
• Led enterprise-wide recurring initiative to review and optimize the Follow-Up Services (FUS) renewal process, covering pricing, system counters, related subscription services, and improving both internal/external communication and sales team awareness of changes.
• Oversaw and approved B2B special pricing agreements and contract renewals, ensuring alignment with diverse client requirements and overarching business objectives. This portfolio is valued at an estimated $7.9 million USD.
• Drove cross-functional alignment across Pricing, Finance, IT, Sales, and Field Engineering.
• Mitigated risk by validating contracts and streamlining the renewal pipeline.
• Improved pricing accuracy and stakeholder engagement through structured planning.
• Ensured system integration and data synchronization across platforms.
• Led Data Quality & Pricing Audit Lead.
• Delivered annual analytical report.
• Conducted Lessons Learned reviews to capture key insights, highlight successes, identify pain points, and foster knowledge sharing across teams.
• Drove process improvements by translating Lessons Learned into actionable changes that enhanced efficiency and strengthened future initiatives.

Market Surveillance & Win‑Back Business Initiative

• Role: Project Manager/Process Owner/Process Improvement Lead
• Impact: $5M+ revenue generated
• Award: UL Mark of Excellence Award (Individual Award)
• Led a strategic initiative that generated over $5 million in revenue by identifying and re-engaging former UL clients using unauthorized certification marks online.
• Designed and implemented a custom coding framework to categorize and track misuse of UL marks on e-commerce and manufacturer websites.
• Served as the prototype for automation design, pioneering the framework for the Websites Survey and Win Back Business Project. IT built the bot by replicating my decision-making process, which enabled faster detection of misuse of the certification mark.
• Protected brand reputation and strengthened client relationships via reinstatement
• Led a cross-functional team to survey hundreds of websites, uncovering compliance risks and new business opportunities through data analysis.
• Collaborated with Legal, Brand Protection, Sales, and Engineering to validate findings and define tailored enforcement or recovery strategies.
• Coordinated client outreach to address misuse: offering recertification through Sales or issuing removal deadlines for those declining to re-engage.
• Referred persistent noncompliance cases to the Legal team for further enforcement action.
• Demonstrated end-to-end project ownership—from data analysis to cross-functional collaboration and final outcomes.

• Role: Program/Project Manager/SharePoint Creator
• Designed and launched a centralized SharePoint hub to support cross-functional project collaboration across multiple departments.
• Enabled greater transparency and accessibility for multi-department teams.
• Integrated key components such as document libraries, task lists, milestone tracking dashboards, and team calendars.
• Created user-friendly navigation and custom workflows to improve efficiency in document versioning, approvals, and team communications.
• Trained stakeholders across departments on SharePoint usage and best practices, improving adoption and digital collaboration.
• Enabled real-time project visibility and reduced email dependency by 40%, leading to faster decision-making and streamlined updates.
• Ensured compliance with data governance policies and implemented permission controls to safeguard confidential information.

• Role: Subject Matter Expert in B2B special pricing agreements and Oracle Implementations
• Participated in major overhaul of pricing methodology for contract renewals.
• Standardized pricing structures by eliminating hidden add-ons and introducing transparent, easy-to-understand estimates across global business units.
• Enhanced billing clarity, improved client trust, and optimized internal workflows.
• Collaborated with finance, legal, and IT teams to align pricing logic with Oracle system configurations, ensuring data consistency and automation readiness.
• Provided subject matter expertise during Oracle ERP enhancements, validating system behavior against contract terms and SLA requirements.
• Led working sessions with sales and service delivery teams to model real-use cases and stress-test new pricing scenarios before launch.
• Supported change management efforts by training cross-functional teams and creating guidance tools for stakeholders.

Enterprise Process Mapping Project

• Role: Advisory Role – Project Recovery
• Supported a company-wide effort to map business processes across all departments.
• Captured end-to-end workflows and dependencies to identify bottlenecks and gaps.
• Identified and resolved process overlaps across multiple departments to streamline operations and reduce redundancy.
• Laid the foundation for continuous improvement and system integration efforts.
• Recovered delayed project tasks from red status and successfully brought them back on track

Supporting Projects

• Bot creation for the Websites Survey & Win Back Business Project – As the second phase of the UL Market Surveillance Websites Survey & Win-Back Business Project, this stage focused on developing an automated bot to enhance the efficiency and scalability. This automation significantly reduced manual workload, accelerated the identification of non-compliant listings, and strengthened UL’s ability to protect brand integrity. The bot also supported ongoing efforts to re-engage former clients by pinpointing misuse patterns that revealed potential win-back opportunities.
• Product Safety Projects: Protect consumers by identifying and mitigating risks associated with non-compliant or hazardous products. Through cross-functional collaboration, these projects focused on investigating product safety concerns, analyzing root causes, and taking corrective actions to prevent unsafe items from reaching the market.
  • Halloween and Christmas decorative light market sample testing
  • Hoverboard battery failure research
  • Apple counterfeit battery research
  • E-Cigarette Project
  • Home Depot market survey project
• Kaizen database transitioning and process improvement project – involved transitioning the department’s investigation tracking system to a more robust and user-friendly platform. The new solution improved data organization, enhanced visibility into both past and ongoing investigations, and streamlined case management processes.

Collaboration with Government Agencies

• The Consumer Product Safety Program (CPSP)- Assisted with non-compliance investigations and research that led to national public notices and product recalls.
• U.S. Customs and Border Protection – helped identify and verify suspicious or counterfeit products.